Service

How can I fix a problem?

• What is the toll free number for Thermomix Canada?

  The toll-free line for Customer Happiness in Thermomix Canada is +1 (855) 867-9904. We are available Monday - Friday 7am-5pm PST. We have agents available in English, French and Mandarin. If you sp...

• Thermomix® TM6 System Messages 2000 - 3100

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 1000 - 1999

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 700 - 999

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 400 - 699

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 300 - 399

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Why is my Thermomix TM6 not working?

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following articles, you will be able to find what to do if you do not understand the message appearing on your Thermomix®...

• Thermomix® TM6 System Messages 1 - 299

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• What modes are available on the Thermomix TM6?

  For an overview for each mode, please visit Thermomix® TM6™ Modes: Explained – Cookidoo® – the official Thermomix® recipe platform To find different modes on the TM6, simply swipe left on the home ...

• Which new features do I get for my Thermomix® TM6 with the newest update?

  We are working every day to make our products better, offer better support and experience. That is why we present to you the latest updates for the Thermomix®, which are accessible to you over the ...

• Thermomix Measuring Cup - Safety Announcement August 2022

  Explanation of the safety warning message   version Française ci-dessous   The measuring cup that is used as the standard Thermomix® TM6 (black) is inserted in such a way that it sits firmly in pla...

• How do I clean my THERMOMIX® Noir -limited edition?

  Care Instructions    To maintain the long-lasting appeal of the black shell, please follow these care instructions:     Only clean the surface with a soft, damp cloth - for example use a microfibe...

• Why did my knife turn black?

  The discoloration is completely harmless, with no effects on biocompatibility, hygiene, function and lifetime of the Mixing Knife. The discoloration, which is a passivation layer, might occur after...

• Why is my Thermomix not heating?

    Please be aware ingredients that larger quantities, food directly from the fridge, or liquids that are not room temperature, can cool the bowl and therefore slow the heating of the Thermomix. For...

• My Varoma lid does not sit flat.

    Not to worry, once the lid heats up while in use it should sit flat and create a seal making the Varoma lid and dish an effective steamer. If you find that your lid does not seal properly during ...

• What if the scale in a TM5 or TM6 is not working properly? (This could be the scale jumping from 0 to max, the weight fluctuating without additional ingredients, or the weight amount doesn’t seem right.)

    In this scenario, place the empty mixing bowl in the cradle of the Thermomix® without the measuring cup. Tare the scale. Check to see if the cup weighs 40 g (1.4 oz (+/- .1oz)) for TM5 and f...

• How Do I Care For My Rockstar?

  Find the multi-language instructions here: 

• TM6 User Manual

  Download your TM6 User Manual here. 

• How do I log on to Cookidoo from my TM6 when I am having trouble or my Cookidoo button is Grayed out?

  Fix 1: Turn on the TM6. If you are greeted with a screen that says an update is available, please accept the update. Once it updates – and you are connected to WiFi - try logging into Cookidoo. Th...

• When do I need to replace my mixing knife?

  The mixing knife will wear out over time if the Thermomix® TM6 is regularly used for chopping hard food. The table below shows the recommended intervals for replacing the mixing knife. USE EXAMPLE ...

• Can I change the contrast and/or brightness of the display on my TM6™? How can I change the volume and length of the notification sounds on my TM6™?

    To change your settings, go to the following menu options under the Main Menu SETTINGS. SETTING THE LANGUAGESelect Main Menu > Settings > Language. SETTING THE COUNTRYSelect Country under Setting...

• What if the lid of the Mixing Bowl leaks?

  If the lid of the Mixing Bowl is not keeping liquids in the bowl while mixing food, it is important to make sure the lid is properly seated on the top of the bowl.  Sometimes it is helpful to push ...

• What if the reverse mode, scale, or modes goes on and off at random while cooking with the Thermomix®? Does this mean the Thermomix® is broken and needs to be replaced?

  This may happen if the display is wet and/or stained.  Stains may or may not be invisible.  Dried drops of water are sometimes hard to see but may be causing the unit to react randomly.  To solve t...

• Can I cancel an order?

  In most cases, orders cannot be cancelled after being placed. Please call Customer Service during business hours at 855-867-9904, Monday through Friday, 7:00 AM - 5:00 PM PST.  

• What materials are used to produce the Thermomix® and the Thermomix® accessories? Is everything on the Thermomix food safe?

    We ensure that all materials used in the production of the Thermomix® are of the best quality and that all plastics used are on the FDA-approved materials list for food contact. Housing. The ho...

• What if the Thermomix® TM5 switches off unexpectedly?

  This error may be due to a malfunctioning recipe chip/Cook-key®.  In this situation a quick test is needed: remove the chip/key and use the TM5 without either/or attached.  If the TM5 works without...

• My Thermomix® mixing bowl has a rainbow-colored shimmer.

  If you notice rainbow-colored shimmering stains in your mixing bowl, these could be a consequence of using starchy foods and we recommend that you clean it in the following way: Fill the mixing bow...

• The lock on my Thermomix® TM5 opens too slowly- why?

  The locking mechanism releases slowly to make sure that the Thermomix® bowl doesn’t open until the contents have stopped rotating. This ensures that no food will escape out of the bowl.For the same...

• The dough mode and/or turbo mode aren’t working on my Thermomix®

  The dough mode and turbo mode will both be deactivated if the temperature is above 60°C / 140°F. If you want to use either of these modes, then you first need to make sure that the contents of the ...

• Why is my Thermomix Mixing Knife is not working?

  The blade, called the Mixing Knife, in the TM5™ and TM6™ is engineered with a safety breakpoint outside the bowl, so the pressure required to break the knife will break the shaft before the blade. ...