Service

• What is the Vorwerk Thermomix® Toll free number?

   The toll-free line for Customer Service is 855-867-9904. Customer Service Agents are available Monday - Friday 9am-5pm PST. We have agents available in English, French and Mandarin. If you speak o...

• Thermomix Measuring Cup - Safety Announcement August 2022

  Explanation of the safety warning message   version Française ci-dessous   The measuring cup that is used as the standard Thermomix® TM6 (black) is inserted in such a way that it sits firmly in pla...

• How do I clean my THERMOMIX® Noir -limited edition?

  Care Instructions    To maintain the long-lasting appeal of the black shell, please follow these care instructions:     Only clean the surface with a soft, damp cloth - for example use a microfibe...

• Why did my knife turn black?

  The discoloration is completely harmless, with no effects on biocompatibility, hygiene, function and lifetime of the Mixing Knife. The discoloration, which is a passivation layer, might occur after...

• What if myTM5™ or TM6™ does not heat food quickly or at all?

    Please be aware ingredients that are taken directly from the fridge, or liquids that are not room temperature, can cool the bowl and therefore slow the heating of the Thermomix. There is a simple...

• My Varoma lid does not sit flat.

    Not to worry, once the lid heats up while in use it should sit flat and create a seal making the Varoma lid and dish an effective steamer. If you find that your lid does not seal properly during ...

• What if the scale in a TM5 is not working properly? (This could be the scale jumping from 0 to max, the weight fluctuating without additional ingredients, or the weight amount doesn’t seem right.)

    In this scenario, place the empty mixing bowl in the cradle of the TM5 without the measuring cup.  Tare the scale.  Check to see if the cup weighs 40 g (1.4 oz (+/- .1oz)).  If not, turn off...

• How Do I Care For My Rockstar?

  Find the multi-language instructions here: 

• TM6 User Manual

  Download your TM6 User Manual here. 

• How do I log on to Cookidoo from my TM6 when I am having trouble or my Cookidoo button is Grayed out?

  Fix 1: Turn on the TM6. If you are greeted with a screen that says an update is available, please accept the update. Once it updates – and you are connected to WiFi - try logging into Cookidoo. Th...

• My TM6™ is showing an error code, what does this mean?

    29 Motor is too hot. Wait until the motor has cooled down. Please check the air vents at the bottom and the back of the appliance. Please clean the protection grids. Please allow your Thermom...

• When do I need to replace my mixing knife?

  The mixing knife will wear out over time if the Thermomix® TM6 is regularly used for chopping hard food. The table below shows the recommended intervals for replacing the mixing knife. USE EXAMPLE ...

• Can I change the contrast and/or brightness of the display on my TM6™? How can I change the volume and length of the notification sounds on my TM6™?

    To change your settings, go to the following menu options under the Main Menu SETTINGS. SETTING THE LANGUAGESelect Main Menu > Settings > Language. SETTING THE COUNTRYSelect Country under Setting...

• What if the lid of the Mixing Bowl leaks?

  If the lid of the Mixing Bowl is not keeping liquids in the bowl while mixing food, it is important to make sure the lid is properly seated on the top of the bowl.  Sometimes it is helpful to push ...

• What if the reverse mode, scale, or modes goes on and off at random while cooking with the Thermomix®? Does this mean the Thermomix® is broken and needs to be replaced?

  This may happen if the display is wet and/or stained.  Stains may or may not be invisible.  Dried drops of water are sometimes hard to see but may be causing the unit to react randomly.  To solve t...

• Is the blade/mixing knife in a Thermomix® susceptible to breaking into pieces?

  No. The blade, called a mixing knife, in a Thermomix® is engineered in a way that prevents the blades from breaking.  The shaft of the mixing knife is equipped with a safety breakpoint outside the ...

• What if a TM5 does not heat food quickly or at all?

  There are some simple tests that can be done to check the heating function of a Thermomix®. Test 1: Place an empty mixing bowl in the TM5, set the Thermomix to 3 min / 250°F / Speed 1.  If the temp...

• Can I cancel an order?

  In most cases, orders cannot be cancelled after being placed. Please call Customer Service during business hours at 855-867-9904, Monday through Friday, 7:00 AM - 5:00 PM PST.  

• Is everything on the TM5 food safe?

    Every piece that touches food is food safe approved by local authority for food safety.  • Mixing bowl: Stainless steel (focus on being corrosion resistant) • Blades of Mixing Knife: stainless st...

• What if the Thermomix® switches off unexpectedly?

  This error may be due to a malfunctioning recipe chip/Cook-key®.  In this situation a quick test is needed: remove the chip/key and use the TM5 without either/or attached.  If the TM5 works without...

• I feel that my Thermomix® TM5 is heating up too slowly

  If it appears to you that your Thermomix® TM5 is heating up unusually slowly, you are probably using soft heating on speeds 2 and 3. If you have chosen these speed settings, then the temperature wi...

• My Thermomix® mixing bowl has a rainbow-colored shimmer.

  If you notice rainbow-colored shimmering stains in your mixing bowl, these could be a consequence of using starchy foods and we recommend that you clean it in the following way: Fill the mixing bow...

• The lock on my Thermomix® TM5 opens too slowly- why?

  The locking mechanism releases slowly to make sure that the Thermomix® bowl doesn’t open until the contents have stopped rotating. This ensures that no food will escape out of the bowl.For the same...

• A message has appeared on the display of my Thermomix® TM5 about shutting down unexpectedly

   This warning about being switched off suddenly will appear as you restart the Thermomix® if it wasn’t switched off properly last time.This can happen if you unplug your Thermomix® appliance while ...

• The dough mode and/or turbo mode aren’t working on my Thermomix®

  The dough mode and turbo mode will both be deactivated if the temperature is above 60°C / 140°F. If you want to use either of these modes, then you first need to make sure that the contents of the ...

• What if the mixing knife (blade set) is not working properly in my Thermomix®? It is possible to hear the Thermomix® motor moving but the mixing knife is not moving.

  The blade, called a mixing knife, in Thermomix® is engineered with a safety breakpoint outside the bowl, so the pressure required to break the knife will break the shaft before the blade.  This is ...

• Thermomix® sells mixing bowls in many countries around the world. Does a non Canadian mixing bowl work in the Canadian version of the TM5® or TM6®?

  No.  An easy check is to look for the voltage indication on the bottom of the mixing bowl.  Canadian compatible mixing bowls are engraved with 110, non-Canadian bowls are engraved with 220/230.

• Does Vorwerk® have an international service web page?

  Yes.  For Thermomix® and other Vorwerk® orders purchased outside of the US, customers can visit this page for information on service in their respective country.

• TM31 Sealing Ring Replacement Info

    If you own a TM31 and have questions regarding the sealing ring, please visit the below link to be redirected to Vorwerk International Strecker & Co’s website for more information on how to opera...

• My TM5® is showing an error code, what does this mean?

  These Error Codes are a reference, for troubleshooting and questions, please contact our Customer Happiness Team at 1.855.867.9904 or email service@thermomix.ca for assistance.   Code Reason for...