Service

How can I fix a problem?

• What is the toll free number for Thermomix Canada?

  The toll-free line for Customer Happiness in Thermomix Canada is +1 (855) 867-9904. We are available Monday - Friday 7am-5pm PST. We have agents available in English, French and Mandarin. If you sp...

• How to get a software update for my TM6?

  Information about the version of your appliance and its software is available under "Thermomix Version & Update" in your Thermomix Menu Settings. Your TM6 receives a new update automatically when d...

• How do I know if my unit can be repaired in Canada?

  Any UL-certified Thermomix® TM5® or TM6™ originally sold in the U.S., Canada, or Mexico (TM6 only) can be repaired in our Canada repair facility. An easy way to confirm is to look at the bottom of ...

• How does the repair process work and how long does it take?

  This is how the repair process works -  After contacting our Customer Happiness team and confirming that your Thermomix® will need to be sent to our facility for assessment, we will organize the s...

• How to perform a factory reset on TM6?

  To perform a factory reset on your Thermomix TM6: Prepare: Make sure you know your Cookidoo email and password, as well as your home Wi-Fi password. Start the Reset: Turn on your TM6. Go to Ma...

• How to clean the Mixing Knife and Mixing Bowl thoroughly?

  To thoroughly clean the Mixing Knife and Mixing Bowl: Remove the Mixing Knife. Hold the mixing bowl with the opening points facing upwards. Turn the mixing bowl base 30 degrees counter-clockwise a...

• Thermomix® TM6 System Messages 2000 - 3100

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 1000 - 1999

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 700 - 999

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 400 - 699

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 300 - 399

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Why is my Thermomix TM6 not working?

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following articles, you will be able to find what to do if you do not understand the message appearing on your Thermomix®...

• Where can I find the serial number on my Thermomix?

  TM6: To check the serial number of your Thermomix® TM6, simply open the Menu by touching the '3-lines' at the top left of the screen and then proceed to 'Settings' on the display. Lastly, scroll do...

• Thermomix® TM6 System Messages 1 - 299

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• What modes are available on the Thermomix TM6?

  For an overview for each mode, please visit Thermomix® TM6™ Modes: Explained – Cookidoo® – the official Thermomix® recipe platform To find different modes on the TM6, simply swipe left on the home ...

• Which new features do I get for my Thermomix® TM6 with the newest update?

  We are working every day to make our products better, offer better support and experience. That is why we present to you the latest updates for the Thermomix®, which are accessible to you over the ...

• Thermomix Measuring Cup - Safety Announcement August 2022

  Explanation of the safety warning message   version Française ci-dessous   The measuring cup that is used as the standard Thermomix® TM6 (black) is inserted in such a way that it sits firmly in pla...

• How do I clean my THERMOMIX® Noir - limited edition?

  Care Instructions  To maintain the long-lasting appeal of the black shell, please follow these care instructions:   Only clean the surface with a soft, damp cloth - for example use a microfiber for...

• Why did my knife turn black?

  The discoloration is completely harmless, with no effects on biocompatibility, hygiene, function and lifetime of the Mixing Knife. The discoloration, which is a passivation layer, might occur after...

• Why is my Thermomix not heating?

  Reasons to slow the heating of a Thermomix could be ingredients of larger quantities, food directly from the fridge, or liquids that are not room temperature, which can cool the bowl and therefore ...

• Why does my Varoma lid does not sit flat?

    The material the Varoma® is made of, including the not transparent lid, has an elasticity that allows it to adapt correctly to high temperatures. For this reason, when cold, it may happen that th...

• What if the scale in a TM5 or TM6 is not working properly?

  What should you do if the scale in a TM5 or TM6 is not working properly: This could be the scale jumping from 0 to max, the weight fluctuating without additional ingredients, or the weight amount ...

• How do I care for my Rockstar (stoneware)?

  To take care of your stonewares (Paul Pizza Stone, Ben, Betty and Anna), please find the multi-language instructions here:

• TM6 User Manual

  Download your TM6 User Manual here. 

• How do I log on to Cookidoo from my TM6 when I am having trouble or my Cookidoo button is Grayed out?

  If the login button is grayed out on your TM6, it is an issue with the internet connection. It doesn’t necessarily mean that the Thermomix® is not connected to the Wifi, but that the signal is not ...

• When do I need to replace my mixing knife?

  The mixing knife will wear out over time if the Thermomix® TM6 is regularly used for chopping hard food. The table below shows the recommended intervals for replacing the mixing knife.

• How can I adjust the Contrast, Brightness, Volume, and Notification Sounds on My TM6™?

  You can change the language, country, ringtone and display on your TM6. To change your settings, go to the following menu options under the Main Menu > SETTINGS. SETTING THE LANGUAGE:Select Main Me...

• What if the lid of the Mixing Bowl leaks?

  If the lid of the Mixing Bowl is not keeping liquids in the bowl while mixing food, it is important to make sure the lid is properly seated on the top of the bowl.  Sometimes it is helpful to push ...

• What to do if the reverse mode, scale, or modes goes on and off at random while cooking?

  This may happen if the display is wet and/or stained.  Stains may or may not be invisible.  Dried drops of water are sometimes hard to see but may be causing the unit to react randomly.  To resolve...

• Can I cancel an order?

  In general, once an order has been placed, it is not possible to cancel it. This policy is in place to ensure the smooth processing and fulfillment of orders. If you need further assistance, please...