Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® screen. If you need further support, contact us at 1.855.867.9904 or email us at service@thermomix.ca.
Please identify the code on your Thermomix® TM6 and find it in the list down below.
C400
Message | Advice |
C400 #N/A |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C401
Message | Advice |
C401 #N/A |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C402
Message | Advice |
C402 #N/A |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C403
Message | Advice |
C403 #N/A |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C505
Message | Advice |
C505 An internal problem occurred. Please restart your Thermomix® and repeat the setup steps. |
Please restart your Thermomix TM6. If the error persists, please contact Customer Happiness. |
C506
Message | Advice |
C506 An internal problem occurred. Please restart your Thermomix® and repeat the setup steps. |
Please restart your Thermomix TM6. If the error persists, please contact Customer Happiness. |
C513
Message | Advice |
C513 An internal problem occurred. Please restart your Thermomix® and repeat the setup steps. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C514
Message | Advice |
C514 An internal problem occurred. Please restart your Thermomix® and repeat the setup steps. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C515
Message | Advice |
C515 An internal problem occurred. Please restart your Thermomix® and repeat the setup steps. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C519
Message | Advice |
C519 Thermomix® switches off. Please confirm and restart. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C526
Message | Advice |
C526 Recipe can not be opened. |
Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C528
Message | Advice |
C528 An internal problem occurred. The list will be reset to default. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C532
Message | Advice |
C532 A newer software version of your Thermomix® is required for this recipe. Please install the latest software. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C533
Message | Advice |
C533 A newer software version of your Thermomix® is required for this recipe. Please install the latest software. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C534
Message | Advice |
C534 A newer software version of your Thermomix® is required for this recipe. Please install the latest software. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C535
Message | Advice |
C535 A newer software version of your Thermomix® is required for this recipe. Please install the latest software. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C536
Message | Advice |
C536 A newer software version of your Thermomix® is required for this recipe. Please install the latest software. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C544
Message | Advice |
C544 Recipe can not be opened. |
Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C558
Message | Advice |
C558 #N/A |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C564
Message | Advice |
C564 Could not access internal data. Please restart your Thermomix® |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C566
Message | Advice |
C566 Could not access internal data. Please restart your Thermomix® |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C568
Message | Advice |
C568 #N/A |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C570
Message | Advice |
C570 #N/A |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C571
Message | Advice |
C571 #N/A |
Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C572
Message | Advice |
C572 Connection to Cookidoo® failed |
Please check you entered the correct password by ticking "display your password". |
C573
Message | Advice |
C573 Authentication was denied by the server. Please contact support. |
Please check you entered the correct password by ticking "display your password". |
C578
Message | Advice |
C578 Your Cookidoo® account is not activated. Please login to your account. |
Please log out of Cookidoo. Restart your device. Log in again in Cookidoo. If the error persists, contact Customer Happiness. |
C582
Message | Advice |
C582 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C584
Message | Advice |
C584 Cookidoo® connection could not be established. |
Please try to update software later. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C587
Message | Advice |
C587 Cookidoo® connection could not be established. |
Please try to update software later. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C601
Message | Advice |
C601 #NV (Hardware problem detected. Please restart your Thermomix® and contact Customer Support if the problem reoccurs.) |
Please restart your Thermomix TM6 and then perform a factory reset. If the error persists, please contact Customer Happiness. |
C602
Message | Advice |
C602 Hardware problem detected. Please restart your Thermomix® and contact Customer Care if the problem reoccurs. |
Restart your Thermomix TM6® then update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C619
Message | Advice |
C619 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C622
Message | Advice |
C622 There is no connection configured yet. Do you want to configure now? |
Please connect your Thermomix TM6 to wifi under Menu > Settings. If the error persists, contact Customer Happiness. |
C624
Message | Advice |
C624 Online connection, in order to enable search for software updates and Cookidoo® login, could not be established. |
1. Click "Forget Network" on the unit under your WIFI, then restart the unit and try to connect again. |
C625
Message | Advice |
C625 Cookidoo® connection could not be established. |
Please check that your Internet connection is working or if other users overload the traffic. If the WiFi connection is unstable, please move your Thermomix TM6® closer to the router. Check if a new software update is available and perform it. If the error persists, contact Customer Happiness. |
C630
Message | Advice |
C630 Thermomix® switches off. Please confirm and restart. |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C631
Message | Advice |
C631 Software update check failed. |
Please try to update software later. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C632
Message | Advice |
C632 Software update check failed. |
Please update software and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C633
Message | Advice |
C633 #N/A |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C635
Message | Advice |
C635 Download of software update was interrupted. Please restart your Thermomix® to try again. |
Please try to update software later and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C636
Message | Advice |
C636 Software update check failed. |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C637
Message | Advice |
C637 Software download failed - could not connect to server |
1. Click "Forget Network" on the unit under your WIFI, then restart the unit and try to connect again. |
C638
Message | Advice |
C638 Software download failed - connection was interrupted |
1. Click on "Wifi" under Settings, scroll down to bottom and click on "Change Frequency". Select "2.4GHz" |
C639
Message | Advice |
C639 Software download failed |
Please perform a factory reset (Menu > Settings) then update the software again. If the error persists, contact Customer Happiness. |
C640
Message | Advice |
C640 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C641
Message | Advice |
C641 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C642
Message | Advice |
C642 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C643
Message | Advice |
C643 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C644
Message | Advice |
C644 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C645
Message | Advice |
C645 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C646
Message | Advice |
C646 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C650
Message | Advice |
C650 Incorrect email or password |
Please check you entered the correct password by ticking "display your password". |
C651
Message | Advice |
C651 Thermomix® activation failed |
Please reset the device and download the latest software version. Try again. If it doesn’t resolve please contact Customer Happiness. |
C652
Message | Advice |
C652 Connection failed |
Please try to update software later. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). During setup, select "English (Canada)" or "Français (Canada)" under language and "Canada" in Country/Region. You could change to your preferred language after setup. If the error persists, contact Customer Happiness. |
C653
Message | Advice |
C653 Thermomix® switches off. Please confirm and restart. |
Please confirm and restart the machine. |
C654
Message | Advice |
C654 Connection failed |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C655
Message | Advice |
C655 Device has been disconnected |
Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C656
Message | Advice |
C656 Connection failed |
Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C657
Message | Advice |
C657 Device has been disconnected |
Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C658
Message | Advice |
C658 #NV (Connection failed) |
Please try to update software later and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C660
Message | Advice |
C660 No connection to Cookidoo® |
Please log in on Cookidoo. Try again. If the error persists, contact Customer Happiness. |
C661
Message | Advice |
C661 Maximum number of Thermomix® |
Please make sure you did not exceed the maximum amount of devices (5) connected to your account. Try again. If the error persists, contact Customer Happiness. |
C662
Message | Advice |
C662 Thermomix® already linked |
Please make sure your Thermomix TM6® is not already linked to another account. Please search for an update. Delete the current Cookidoo account from your Thermomix TM6® ONLY when it is online and connected to Cookidoo. Refresh this account on the web so that Thermomix TM6® serial number is no longer visible on Cookidoo. Then try again. If the error persists, contact Customer Happiness. |
C663
Message | Advice |
C663 Cookidoo® connection could not be established. |
Please try to update software later and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C664
Message | Advice |
C664 Connection failed |
Please try to update software later and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C665
Message | Advice |
C665 Unfortunately, your customer data is not available in this region. Please choose the same country in the settings of your Thermomix® as your Cookidoo® account is registered or create a new account for your new country of residence. |
Your Cookidoo profile is linked to a country outside the selected region you are on, for this reason you cannot log in to this Cookidoo® portal. Please contact Customer Happiness to change your Cookidoo® home market to Canada. Please provide the email address you use to log in to Cookidoo® and your current billing address. |
C667
Message | Advice |
C667 Please check your data carefully and try again. If you have trouble remembering your username and password visit Cookidoo® for further help. |
Please check you entered the correct username and password by ticking "display your password". |