Thermomix® TM6 System Messages 400 - 699

C400

#N/A

Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness.

C401

#N/A

Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness.

C402

#N/A

Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness.

C403

#N/A

Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness.

C505

An internal problem occurred. Please restart your Thermomix® and repeat the setup steps.

Please restart your Thermomix TM6. If the error persists, please contact Customer Happiness.

C506

An internal problem occurred. Please restart your Thermomix® and repeat the setup steps.

Please restart your Thermomix TM6. If the error persists, please contact Customer Happiness.

C513

An internal problem occurred. Please restart your Thermomix® and repeat the setup steps.

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C514

An internal problem occurred. Please restart your Thermomix® and repeat the setup steps.

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C515

An internal problem occurred. Please restart your Thermomix® and repeat the setup steps.

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C519

Thermomix® switches off. Please confirm and restart.

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C526

Recipe can not be opened.

Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C528

An internal problem occurred. The list will be reset to default.

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C532

A newer software version of your Thermomix® is required for this recipe. Please install the latest software.

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C533

A newer software version of your Thermomix® is required for this recipe. Please install the latest software.

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C534

A newer software version of your Thermomix® is required for this recipe. Please install the latest software.

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C535

A newer software version of your Thermomix® is required for this recipe. Please install the latest software.

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C536

A newer software version of your Thermomix® is required for this recipe. Please install the latest software.

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C544

Recipe can not be opened.

Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C558

#N/A

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C564

Could not access internal data. Please restart your Thermomix®

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C566

Could not access internal data. Please restart your Thermomix®

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C568

#N/A

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C570

#N/A

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C571

#N/A

Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C572

Connection to Cookidoo® failed

Please check you entered the correct password by ticking "display your password".
To ensure you use the correct password try on the web. If you can log in something was wrong entered on your Thermomix TM6®. If you can't log in you should reset your password by clicking on "forgot password".
Check if you followed the right steps for connecting. If you see no message code, try again later. If the error persists, contact Customer Happiness.

C573

Authentication was denied by the server. Please contact support.

Please check you entered the correct password by ticking "display your password".
To ensure you use the correct password try on the web. If you can log in something was wrong entered on your Thermomix TM6®. If you can't log in you should reset your password by clicking on "forgot password".
Check if you followed the right steps for connecting. If you see no message code, try again later. If the error persists, contact Customer Happiness.

C578

Your Cookidoo® account is not activated. Please login to your account.

Please log out of Cookidoo. Restart your device. Log in again in Cookidoo. If the error persists, contact Customer Happiness.

C582

#N/A

Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness.

C584

Cookidoo® connection could not be established. 

Please try to update software later. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C587

Cookidoo® connection could not be established. 

Please try to update software later. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C601

#NV (Hardware problem detected. Please restart your Thermomix® and contact Customer Support if the problem reoccurs.)

Please restart your Thermomix TM6 and then perform a factory reset. If the error persists, please contact Customer Happiness.

C602

Hardware problem detected. Please restart your Thermomix® and contact Customer Care if the problem reoccurs.

Restart your Thermomix TM6® then update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C619

#N/A

Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness.

C622

There is no connection configured yet. Do you want to configure now?

Please connect your Thermomix TM6 to wifi under Menu > Settings. If the error persists, contact Customer Happiness.

C624

Online connection, in order to enable search for software updates and Cookidoo® login, could not be established.

1. Click "Forget Network" on the unit under your WIFI, then restart the unit and try to connect again.
2. If doesn’t work, connect Thermomix TM6 to your Mobile hotspot (make sure the mobile is not using the home wifi). If it connects, please contact your home internet provider as it should be a network issue.
3. If still doesn’t work, please restart your router and perform a Factory Reset on Thermomix TM6
4. If the error persists, contact Customer Happiness.

C625

Cookidoo® connection could not be established. 

Please check that your Internet connection is working or if other users overload the traffic. If the WiFi connection is unstable, please move your Thermomix TM6® closer to the router. Check if a new software update is available and perform it. If the error persists, contact Customer Happiness.

C630

Thermomix® switches off. Please confirm and restart.

Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness.

C631

Software update check failed.

Please try to update software later. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C632

Software update check failed.

Please update software and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C633

#N/A

Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C635

Download of software update was interrupted. Please restart your Thermomix® to try again.

Please try to update software later and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C636

Software update check failed.

Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness.

C637

Software download failed - could not connect to server

1. Click "Forget Network" on the unit under your WIFI, then restart the unit and try to connect again.
2. If doesn’t work, connect Thermomix TM6 to your Mobile hotspot (make sure the mobile is not using the home wifi). If it connects, please contact your home internet provider as it should be a network issue.
3. If still doesn’t work, please restart your router and perform a Factory Reset on Thermomix TM6
4. If the error persists, contact Customer Happiness.

C638

Software download failed - connection was interrupted

1. Click on "Wifi" under Settings, scroll down to bottom and click on "Change Frequency". Select "2.4GHz"
2. If doesn’t work, connect Thermomix TM6 to your Mobile hotspot (make sure the mobile is not using the home wifi). If it connects, please contact your home internet provider as it should be a network issue.
3. If still doesn’t work, please restart your router and perform a Factory Reset on Thermomix TM6
4. If the error persists, contact Customer Happiness.

C639

Software download failed

Please perform a factory reset (Menu > Settings) then update the software again. If the error persists, contact Customer Happiness.

C640

#N/A

Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness.

C641

#N/A

Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness.

C642

#N/A

Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness.

C643

#N/A

Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness.

C644

#N/A

Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness.

C645

#N/A

Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness.

C646

#N/A

Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness.

C650

Incorrect email or password

Please check you entered the correct password by ticking "display your password".
To ensure you use the correct password try on the web. If you can log in something was wrong entered on your Thermomix TM6®6. If you can't log in you should reset your password by clicking on "forgot password".

C651

Thermomix® activation failed

Please reset the device and download the latest software version. Try again. If it doesn’t resolve please contact Customer Happiness.

C652

Connection failed

Please try to update software later. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). During setup, select "English (Canada)" or "Français (Canada)" under language and "Canada" in Country/Region. You could change to your preferred language after setup. If the error persists, contact Customer Happiness.

C653

Thermomix® switches off. Please confirm and restart.

Please confirm and restart the machine.

C654

Connection failed

Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness.

C655

Device has been disconnected

Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C656

Connection failed

Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C657

Device has been disconnected

Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C658

#NV (Connection failed)

Please try to update software later and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C660

No connection to Cookidoo®

Please log in on Cookidoo. Try again. If the error persists, contact Customer Happiness.

C661

Maximum number of Thermomix®

Please make sure you did not exceed the maximum amount of devices (5) connected to your account. Try again. If the error persists, contact Customer Happiness.

C662

Thermomix® already linked

Please make sure your Thermomix TM6® is not already linked to another account. Please search for an update. Delete the current Cookidoo account from your Thermomix TM6® ONLY when it is online and connected to Cookidoo. Refresh this account on the web so that Thermomix TM6® serial number is no longer visible on Cookidoo. Then try again. If the error persists, contact Customer Happiness.

C663

Cookidoo® connection could not be established.

Please try to update software later and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C664

Connection failed

Please try to update software later and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.

C665

Unfortunately, your customer data is not available in this region. Please choose the same country in the settings of your Thermomix® as your Cookidoo® account is registered or create a new account for your new country of residence.

Your Cookidoo profile is linked to a country outside the selected region you are on, for this reason you cannot log in to this Cookidoo® portal. Please contact Customer Happiness to change your Cookidoo® home market to Canada.

Please provide the email address you use to log in to Cookidoo® and your current billing address.
The change may take between 1-2 weeks to be completed. Please note this change will result in the loss of any bookmarked, favorited, or custom recipe lists.

C667

Please check your data carefully and try again. If you have trouble remembering your username and password visit Cookidoo® for further help.

Please check you entered the correct username and password by ticking "display your password".
To ensure you use the correct password, try on the Cookidoo web. If you still can't log in, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness.