Washing raw poultry, beef, pork, lamb, or veal before cooking it is not recommended. Bacteria in raw meat and poultry juices can be spread to other foods, utensils, and surfaces. We call this cr...

No, the TM6 comes with Simple Ideas, our new welcome book with recipes ready to use. To access our library of more than 40,000 recipes and get inspired on how to use your TM6, you can register on C...

TM6 accessories like the mixing knife and bowl are not compatible with the TM5 and vice versa. The bowls for each device can be inserted into the other, but you won’t be able to cook with the wrong...

To find Simple Ideas on your TM6™, go to  Menu>My Recipes > Saved Collections

Yes. New TM6™s come with a protective cover that needs to be removed before use.  If the cover is not removed, the screen can seem unresponsive or appear scratched.

Now that you have your new TM6™, we want to help you set it up properly. Follow these steps to set your TM6™ Sign up for a Cookidoo® account at Cookidoo.ca  Skip this step if you already have a Co...

You can easily change your account from USA to Canada by simply logging into your account at Cookidoo.ca and select ACCOUNT from the drop-down menu under your name. Select CHANGE PROFILE on the far...

Yes, you will! And with Cookidoo® fully integrated into the TM6™, you will no longer need to sync a Cook-Key®, over 50,000 recipes plus will be available with the tap of your finger.

Your personal library of bookmarked recipes and collections in your Cookidoo® account remains for 30 days after the subscription expires.Any other recipes that were only available during the subscr...

Once you register at Cookidoo..ca you will have access to all available recipes and the language preference will be in English or French.  The recipe search feature does not depend on your preferre...

Only one Cookidoo® account can be linked to a TM6™ at any one time. To switch between Cookidoo® accounts on your TM6™, you will need to log out and disconnect the TM6™ from your Cookidoo® profile.A...

You must first sign up for an account on Cookidoo.ca either online or on the app. On your TM6™, simply go to ‘Settings’ and find your Cookidoo® profile, then log in with your Cookidoo® credentials ...

  What are the benefits of the black measuring cup?   The new design help reduce noise while kneading, blending, and milling   Stays in place when you remove the lid  By securing the measurin...

You can find out more including troubleshooting by visiting their FAQ here: https://support.hestancue.com/en/support/solutions

Can you provide an update on when I will receive my order? The best way to track your package is by using the UPS tracking tool available at https://www.ups.com/track and entering your UPS tracking...

Yes, there is a small monthly fee and an interest rate based on approval.  You can pay off your financing through PayBright early with no pre-payment penalty. Regarding Fixed APR Offer, customers c...

Phone number 877-276-2780 or info@paybright.com https://paybright.com/en/ Customer Service is open Monday - Friday 9 am - 7 pm EST and Saturday and Sunday 10 am - 6 pm EST

It will cost $2,099 CAD, plus shipping and applicable taxes.

  In this scenario, place the empty mixing bowl in the cradle of the TM5 without the measuring cup.  Tare the scale.  Check to see if the cup weighs 40 g (1.4 oz (+/- .1oz)).  If not, turn off...

Find the multi-language instructions here: 

Download your TM6 User Manual here. 

Fix 1: Turn on the TM6. If you are greeted with a screen that says an update is available, please accept the update. Once it updates – and you are connected to WiFi - try logging into Cookidoo. Th...

  29 Motor is too hot. Wait until the motor has cooled down. Please check the air vents at the bottom and the back of the appliance. Please clean the protection grids. Please allow your Thermom...

The mixing knife will wear out over time if the Thermomix® TM6 is regularly used for chopping hard food. The table below shows the recommended intervals for replacing the mixing knife. USE EXAMPLE ...

  Yes. If you click on the field with three dots next to the ‘Next’ button, you can select ‘Recipe Details’ and will get the opportunity to have a look at an overview of all steps of the current re...

No, the Thermomix® TM5  or the TM6™ does not have an induction heating system – it uses an integrated direct heating system instead. This is a big advantage as the integrated direct heating system ...

From the home screen, touch Settings, then Wi-FI. The TM5 is connected to the router with the check mark. You can also see the WIFI symbol on the screen of the Thermomix® as well. If you do not see...

Yes, however, earlier models of the TM5 (circa 2014) have a limited number of languages programmed into it. If the customer's ideal language is not available, they will have access to a larger quan...

Yes.  This can happen in a Thermomix® if: The ingredients are cooked for too long The ingredient mix is not moist enough, i.e. it is too many dry ingredients or does not have enough water A thick ...

Sequence 01_4 from Thermomix USA on Vimeo.