Thermomix® Canada
Get Cooking with Thermomix®
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What can a Thermomix® do?
Thermomix® combines the functions of more than twelve kitchen appliances into one easy-to-clean compact unit. It can weigh, mix, chop, grind, knead, blend, whip, emulsify, heat, steam, cook and sti...
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IMPORTANT Steps for Setting up Your TM6™.
Now that you have your new TM6™, we want to help you set it up properly. Follow these steps to set your TM6™ Sign up for a Cookidoo® account at Cookidoo.ca. Skip this step if you already have a Co...
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When will the Thermomix® Sensor available in my country?
We are looking forward to the launch of the Thermomix® Sensor in Canada in 2024. In the meantime, stay in touch with your consultant and check our website to be among the first to know about the a...
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How do I connect my Thermomix to the Internet?
Internet set up for TM6® 1. Select Main Menu > Settings > Wi-Fi.2. Choose the Wi-Fi network to which you want to connect your Thermomix®TM64. Enter the password for your selected Wi-Fi network and ...
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Things to know about the Thermomix® Cutter
Basic information about Thermomix® Cutter Which Thermomix® model is compatible with the Thermomix® Cutter? The Thermomix® cutter has been designed for Thermomix® TM5 (manually) & Thermomix® TM6 (t...
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What does the Thermomix cutter do?
We created the Thermomix® Cutter to make your recipe preparation even more convenient and easy. It is an effort saver (as it avoids slicing or grating by hand). With its ergonomic design and the de...
Cookidoo® & Cook-Key®
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Is the price the same as buying on the Cookidoo website and in-App subscription?
No, they are not the same. The in-App subscription cost 99.99 CAD.
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Can I request a refund for the in-App IOS subscription?
In the event you want a refund for the in-App subscription, a refund can be requested by contacting Apple. For more help visit the following page in the Apple knowledge base:https://support.apple.c...
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Where can I find details about my in-App subscription from Apple?
To manage your Apple subscription you must use your Apple ID. All functionalities like cancelling the subscription or changing payment methods are disabled for customers with active Apple subscript...
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How can I check my Cookidoo® subscription status?
Your Cookidoo® subscription status can be viewed by logging into your Cookidoo® account online at cookidoo.ca or the official Cookidoo® app, then follow this path: "Account" > "Membership" You can ...
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Where is the Cook-Key® ID located?
The Cook-Key® ID is on the back label of the Cook-Key® Device. Furthermore, when the Cook-Key® is connected to the Thermomix® TM5, you may find the Cook-Key® ID and MAC address under Menu -> Settin...
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Access to Cookidoo® platform international
Here is the list of the worldwide Cookidoo platform https://cookidoo.com.au/foundation/en-AUAustralia, New Zealand, TaiwanLanguage: EnglishRegion: Australia https://cookidoo.at/foundation/de-AT...
Buy
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Does Vorwerk® offer any financing options for purchases?
Vorwerk® does not offer to finance directly to customers. However, customers can choose the PayPal option for purchases, and depending on the customer’s account with PayPal, there may be financing...
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What is the contact information of PayPlan by RBC
If you experience a problem with your PayPlan by RBC loan you can contact the PayPlan Customer Relations Centre at 1‑844‑915‑2211, or https://www.rbcroyalbank.com/personal-loans/payplan-for-consume...
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What are the dimensions of the Thermomix?
Excluding Varoma Height 13.4"Width 12.8"Depth 12.8Weight 17.53 lbs Varoma Height 5.2'Width 15.1"Depth 10.8Weight 1.76 lbs
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Can I use a converter with my Thermomix?
The Thermomix® sold in Canada is not designed for use with a converter. Using one can cause damage to the unit, and repairs are only authorized for 110V UL-certified models. You can see the "UL" lo...
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How much are the shipping costs and how long does it take?
All Thermomix® TM6™ orders will have a flat rate standard shipping fee of $59 (plus applicable tax) with ground shipping. All other orders will have the standard ground shipping rate applied based ...
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What is the contact information for Affirm?
Phone number 888-484-4282 between the hours of 8:00 am and 11:00 pm Eastern Time seven days a week or https://helpcenter.affirm.ca/ca/s/article/contact-us-ca https://www.affirm.com/en-ca
Service
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What is the toll free number for Thermomix Canada?
The toll-free line for Customer Happiness in Thermomix Canada is +1 (855) 867-9904. We are available Monday - Friday 7am-5pm PST. We have agents available in English, French and Mandarin. If you sp...
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How to get a software update for my TM6?
Information about the version of your appliance and its software is available under "Thermomix Version & Update" in your Thermomix Menu Settings. Your TM6 receives a new update automatically when d...
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How do I know if my unit can be repaired in Canada?
Any UL-certified Thermomix® TM5® or TM6™ originally sold in the U.S., Canada, or Mexico (TM6 only) can be repaired in our Canada repair facility. An easy way to confirm is to look at the bottom of ...
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How does the repair process work and how long does it take?
This is how the repair process works - After contacting our Customer Happiness team and confirming that your Thermomix® will need to be sent to our facility for assessment, we will organize the s...
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How to perform a factory reset on TM6?
To perform a factory reset on your Thermomix TM6: Prepare: Make sure you know your Cookidoo email and password, as well as your home Wi-Fi password. Start the Reset: Turn on your TM6. Go to Ma...
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How to clean the Mixing Knife and Mixing Bowl thoroughly?
To thoroughly clean the Mixing Knife and Mixing Bowl: Remove the Mixing Knife. Hold the mixing bowl with the opening points facing upwards. Turn the mixing bowl base 30 degrees counter-clockwise a...
Cook
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Can I wash/blanch meat in my Thermomix?
Safe Handling of Raw Meat and Poultry Washing Raw Meat and Poultry Do not wash raw poultry, beef, pork, lamb, or veal before cooking. Washing these meats can spread bacteria to other foods, utensil...
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About the Thermomix® Sensor
Here you can find the Thermomix® Sensor Booklet in practical PDF format.
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Sensor Manual
You recently bought a sensor? We wish you all the best with this device. To make it easier for you to get started and get the most out of your device, we have compiled a user manual for the device....
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Can I check the next steps of a recipe on my TM6™ while I am waiting for the current step to finish?
Yes, you can check the next steps of a recipe on your TM6™ while you are waiting for the current step to finish. While waiting, tap the field with three dots next to the ‘Next’ button. Choose ‘Reci...
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Does the Thermomix® use induction heating?
No, the Thermomix® TM5 or the TM6™ does not have an induction heating system – it uses an integrated direct heating system instead. This is a big advantage as the integrated direct heating system ...
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How do I know if my Thermomix® is connected to the internet?
From the home screen, touch Settings, then Wi-FI. The TM5 is connected to the router with the check mark. You can also see the WIFI symbol on the screen of the Thermomix® as well. If you do not see...