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Solutions for payment options, financing and common questions asked before purchase.

• What are the dimensions of the Thermomix?

  Excluding Varoma Height 13.4"Width 12.8"Depth 12.8Weight 17.53 lbs Varoma Height 5.2'Width 15.1"Depth 10.8Weight 1.76 lbs

• Can I use a converter with my Thermomix?

  The Thermomix® sold in Canada is not designed or tested to be used with a converter. We do not recommend to use one as it may cause issues with the unit and we are only authorized to repair a 110v ...

• How much are the shipping costs and how long does it take?

  All Thermomix® TM6™ orders will have a flat rate standard shipping fee of $59 (plus applicable tax) with ground shipping. All other orders will have the standard ground shipping rate applied based ...

• What is the contact information for Affirm?

  Phone number 888-484-4282 or https://helpcenter.affirm.com/s/contact-us https://www.affirm.com/

• Blade Cover User Manual

• What can I cook with the Blade Cover & Peeler

  The Thermomix® Blade Cover & Peeler is the 2-in-1 accessory for the Thermomix® TM6® and TM5 that will take your cooking to the next level. Clean, scrub and peel vegetables without the mess or fuss ...

• What is the difference between the Blade Cover Peeler and the original blade cover?

  The blade cover is used to protect softer ingredients, or sous-vide bags, from coming into contact with the moving blades of the mixing knife. This clever accessory covers the blades without preven...

• What is the Blade Cover & Peeler

  The Thermomix® Blade Cover & Peeler is the new 2-in-1 accessory for Thermomix® TM6® and TM5 that will take your cooking to the next level. Master the art of slow and sous-vide cooking and mess-fre...

• Will the Blade Cover & Peeler work with my TM5/TM31/TM21?

  The Thermomix® Blade Cover & Peeler can only be used with the Thermomix® TM5 and Thermomix® TM6. It cannot be used with the TM31 or TM21 as it will not fit in the bowl.

• How do I use the Blade Cover & Peeler?

  The Blade Cover & Peeler needs to be inserted by ensuring that either of the 2 highest curves of the accessory are placed directly above the part of blade that points up (so that the 4 slots of the...

• Unauthorized third-party accessories

  Recently, Vorwerk LTD has become increasingly aware of accessories offered by third-party suppliers for its Thermomix® food processor. These items are intended to replace or complement original ...

• If I have a Tax Exemption card, what do I need to do to make a tax-exempt purchase? How do I provide my Tax Exemption information?

    To ensure the best purchase experience, please reach out to our Customer Happiness team prior to purchasing any product through shop.thermomix.ca. We will request proof of your exemption status v...

• Printable Note Card

  Purchasing a Thermomix® as a gift or special occasion? We have a printable card to give while the Thermomix is being shipped out. Click the link to download your printable card.

• Printable Birthday Card

  Purchasing a Thermomix® as a Birthday present? We have a printable birthday card for you! Click the link to download your printable Birthday card.   

• Printable Wedding Card

  Purchasing a Thermomix® for that special wedding couple. We have a printable wedding card just for this occasion. Click the link to download your printable card. 

• What is Hestan Cue?

  You can find out more including troubleshooting by visiting their FAQ here: https://support.hestancue.com/en/support/solutions

• Are there any fees to use Affirm? Can I pay Affirm off early?

  Yes, there is a small monthly fee and an interest rate based on approval.  You can pay off your financing through Affirm early with no pre-payment penalty. Regarding Fixed APR Offer, customers can ...

• What is the contact information for PayBright?

  Phone number 877-276-2780 or info@paybright.com https://paybright.com/en/ Customer Service is open Monday - Friday 9 am - 7 pm EST and Saturday and Sunday 10 am - 6 pm EST

• How much does the TM6™ cost?

  It will cost $2,099 CAD, plus shipping and applicable taxes.

• Will all the recipes I know and love be compatible with the TM6™?

  Yes, the TM5® recipes you've come to love will still be accessible and compatible with the TM6™. Some recipes that are developed for the TM6™ will not be compatible with the TM5®

• Will my mixing bowl for my TM5 work with the TM6™?

  No, with the new functions of the TM6™,  the bowl from your TM5 will not be compatible. The mixing bowl for the TM6 also has a different heating element and will not work with the TM5 base.

• Does the TM6™ come with a Basic Cookbook?

  We believe the future is digital. So instead of a hard copy of the Basic cookbook, the TM6™ will arrive with preloaded with 151 guided cooking recipes called Simple Ideas. You can choose the langua...

• What is the Trade-In Program?

        For those customers that currently own a Thermomix® TM31 unit (sold and purchased in Canada), who now wish to purchase a new Thermomix® TM6™ unit, we offer a trade-in amount (in the form of ...

• How many Thermomix's® can I buy?

  Two Thermomix's® can be purchased at one time. If there is interest in purchasing more than 2, customers should contact customer service at 1.855.867.9904 for more information.

• What is the return policy?

  If you are not completely satisfied with your Thermomix® purchase, you may return it within 30 days from the date of delivery, subject to the below conditions. This policy applies to any and all pr...

• Can I update my address information after my order has been placed?

  In most cases, the address cannot be modified after being placed.  Please call Customer Happiness during business hours at 855-867-9904, Monday through Friday 7am-5pm PST.

• Can I purchase a 220v Thermomix® in Canada?

  In Canada, we sell 110v only. Service for the Canadian version TM might not be available in other countries. 

• Can I update my method of payment after an order is placed?

  Unfortunately, we are unable to change or modify a payment once the order has been placed. To cancel an order, please contact Customer Happiness during business hours at 855-867-9904, Monday throug...

• How much electricity does the Thermomix® TM5 use and does it have a standby mode?

  It depends. The electricity consumption of the Thermomix® TM5 will vary according to which levels and temperatures you use. Generally speaking, the power needed corresponds to the speed and the for...

• What is the Thermomix® warranty included with purchase?

  All Thermomix® are built to the highest standards, pushing innovation to its limits with this twelve-in-one kitchen appliance. Your Thermomix® is built to last. If you are not completely satisfied ...