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Solutions for payment options, financing and common questions asked before purchase.

• Does Vorwerk® offer any financing options for purchases?

  Vorwerk® does not offer to finance directly to customers.  However, customers can choose the PayPal option for purchases, and depending on the customer’s account with PayPal, there may be financing...

• What is the contact information of PayPlan by RBC

  If you experience a problem with your PayPlan by RBC loan you can contact the PayPlan Customer Relations Centre at 1‑844‑915‑2211, or https://www.rbcroyalbank.com/personal-loans/payplan-for-consume...

• What are the dimensions of the Thermomix?

  Excluding Varoma Height 13.4"Width 12.8"Depth 12.8Weight 17.53 lbs Varoma Height 5.2'Width 15.1"Depth 10.8Weight 1.76 lbs

• Can I use a converter with my Thermomix?

  The Thermomix® sold in Canada is not designed for use with a converter. Using one can cause damage to the unit, and repairs are only authorized for 110V UL-certified models. You can see the "UL" lo...

• How much are the shipping costs and how long does it take?

  All Thermomix® TM6™ orders will have a flat rate standard shipping fee of $59 (plus applicable tax) with ground shipping. All other orders will have the standard ground shipping rate applied based ...

• What is the contact information for Affirm?

  Phone number 888-484-4282 between the hours of 8:00 am and 11:00 pm Eastern Time seven days a week or https://helpcenter.affirm.ca/ca/s/article/contact-us-ca https://www.affirm.com/en-ca

• Blade Cover User Manual

• What can I cook with the Blade Cover & Peeler

  The Thermomix® Blade Cover & Peeler is the 2-in-1 accessory for the Thermomix® TM6® and TM5® that will take your cooking to the next level. Clean, scrub and peel vegetables without the mess or fuss...

• What is the difference between the Blade Cover Peeler and the original blade cover?

  The blade cover is used to protect softer ingredients, or sous-vide bags, from coming into contact with the moving blades of the mixing knife. This clever accessory covers the blades without preven...

• What is the Blade Cover & Peeler

  The Thermomix® Blade Cover & Peeler is the new 2-in-1 accessory for Thermomix® TM6® and TM5 that will take your cooking to the next level. Master the art of slow and sous-vide cooking and mess-fre...

• Will the Blade Cover & Peeler work with my TM5/TM31/TM21?

  The Thermomix® Blade Cover & Peeler can only be used with the Thermomix® TM5 and Thermomix® TM6. It cannot be used with the TM31 or TM21 as it will not fit in the bowl.

• How do I use the Blade Cover & Peeler?

  The Blade Cover & Peeler needs to be inserted by ensuring that either of the 2 highest curves of the accessory are placed directly above the part of blade that points up (so that the 4 slots of the...

• Unauthorized third-party accessories

  Recently, Vorwerk LTD has become increasingly aware of accessories offered by third-party suppliers for its Thermomix® food processor. These items are intended to replace or complement original ...

• If I have a Tax Exemption card, what do I need to do to make a tax-exempt purchase? How do I provide my Tax Exemption information?

    To ensure the best purchase experience, please reach out to our Customer Happiness team prior to purchasing any product through shop.thermomix.ca. We will request proof of your exemption status v...

• Printable Note Card

  Purchasing a Thermomix® as a gift or special occasion? We have a printable card to give while the Thermomix is being shipped out. Click the link to download your printable card.

• Printable Birthday Card

  Purchasing a Thermomix® as a Birthday present? We have a printable birthday card for you! Click the link to download your printable Birthday card.   

• Printable Wedding Card

  Purchasing a Thermomix® for that special wedding couple. We have a printable wedding card just for this occasion. Click the link to download your printable card. 

• Fees and Early Payment for Affirm

  If you're curious about fees with Affirm or how to pay off your Affirm account early, here's what you need to know: Fees: Affirm charges a small monthly fee and an interest rate based on your app...

• How much does the TM6™ cost?

  It will cost $2,099 CAD, plus shipping and applicable taxes.

• Are all Thermomix® recipes compatible with all models of the Thermomix® (e.g. TM6 recipes compatible with the TM5)?

  No, not all recipes are compatible with all models. Users need to be careful when using recipes, as the mixing bowl is a different size for the TM5 (2.2 liters) than the TM31 (2 liters). While most...

• Will my mixing bowl for my TM5 work with the TM6™?

  No, with the new functions of the TM6™,  the bowl from your TM5 will not be compatible. The mixing bowl for the TM6 also has a different heating element and will not work with the TM5 base.

• Does the TM6™ come with a Basic Cookbook?

  We believe the future is digital. So instead of a hard copy of the Basic cookbook, the TM6™ will arrive with preloaded with more than 100 guided cooking recipes called "The Basic Cookbook". You can...

• What is the Trade-In Program?

  For those customers who currently own a Thermomix® TM31 unit (sold and purchased in Canada), now wish to purchase a new Thermomix® TM6™ unit, we offer a trade-in amount (in the form of a refund to ...

• How many Thermomix's® can I buy?

  Two Thermomix's® can be purchased at one time.  If you need further assistance, please contact us at https://service.thermomix.ca/hc/en-us/requests/new . Our Customer Happiness agents will get bac...

• What is the return policy?

  If you are not completely satisfied with your Thermomix® purchase, you may return it within 30 days from the date of delivery, subject to the below conditions. This policy applies to any and all pr...

• Can I update my address information after my order has been placed?

  In general, once an order has been placed, it is not possible to make any modifications to it. This means that any changes, whether they pertain to the items ordered, quantities, delivery details, ...

• Can I purchase a 220v Thermomix® in Canada?

  In Canada, we sell 110v only. Service for the Canadian version TM might not be available in other countries. 

• Can I update my method of payment after an order is placed?

  Once an order is placed, we cannot change or modify the payment method. If you need further assistance, please contact us at https://service.thermomix.ca/hc/en-us/requests/new . Our Customer Happi...

• How much electricity does the Thermomix® use and does it have a standby mode?

  The electricity consumption of the Thermomix® will vary according to which levels and temperatures you use. Generally speaking, the power needed corresponds to the speed and the force needed to mak...

• What is the Thermomix® warranty included with purchase?

  All Thermomix® are built to the highest standards, pushing innovation to its limits with this twelve-in-one kitchen appliance. Your Thermomix® is built to last. If you are not completely satisfied ...