Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® screen. If you need further support, contact us at 1.855.867.9904 or email us at service@thermomix.ca.
Please identify the code on your Thermomix® TM6 and find it in the list down below.
C11
Message | Advice |
C11 Thermomix® switches off. Please confirm and restart. |
Please switch your Thermomix® off and then restart it. If the error persists, please contact Customer Happiness. |
C12
Message | Advice |
C12 Thermomix® switches off. Please confirm and restart. |
Please switch your Thermomix® off and then restart it. If the error persists, please contact Customer Happiness. |
C13
Message | Advice |
C13 Thermomix® switches off. Please confirm and restart. |
Please switch your Thermomix® off and then restart it. If the error persists, please contact Customer Happiness. |
C22
Message | Advice |
C22 Thermomix® is recovering. Please wait. |
Please wait for your Thermomix TM6® to recover. If the error persists, please contact Customer Happiness. |
C23
Message | Advice |
C23 Please clean contact pins on the bowl base. |
Please clean the contact pins on the base of your Thermomix TM6® Mixing Bowl. If the error persists, please contact Customer Happiness. |
C24
Message | Advice |
C24 Thermomix® is recovering. Please wait. |
Please wait for your Thermomix TM6® to recover. If the error persists, please contact Customer Happiness. |
C25
Message | Advice |
C25 Motor overload. Please check if the bowl contents block the knife. |
Please check if the content of the Mixing Bowl blocks the knife. If this is the case, carefully remove the food that blocks it. Reduce the quantity of ingredients inside the Mixing Bowl. If the error persists, please contact Customer Happiness. |
C29
Message | Advice |
C29 The motor is too hot. Wait until the motor has cooled down. Please check the air vents at the bottom and the back of the appliance. Please clean the protection grids |
Please allow your Thermomix TM6® to cool down. Make sure the air vents are not blocked and the protection grid is clean. If the error persists, please contact Customer Happiness. |
C30
Message | Advice |
C30 Thermomix® is recovering. Please wait. |
Please wait for your Thermomix TM6® to recover. If the error persists, please contact Customer Happiness. |
C32
Message | Advice |
C32 Thermomix® is recovering. Please wait. |
Please wait for your Thermomix TM6® to recover. If the error persists, please contact Customer Happiness . |
C34
Message | Advice |
C34 Motor overload. Please check if the bowl contents block the knife. |
Please check if the content of the Mixing Bowl blocks the knife. If this is the case, carefully remove the food that blocks it. Reduce the quantity of ingredients inside the Mixing Bowl. If the error persists, please contact Customer Happiness. |
C37
Message | Advice |
C37 Thermomix® is recovering. Please wait. |
Please wait for your Thermomix® to recover. If the error persists, please contact Customer Happiness |
C38
Message | Advice |
C38 Thermomix® is recovering. Please wait. |
Please wait for your Thermomix TM6® to recover. If the error persists, please contact Customer Happiness. |
C52
Message | Advice |
C52 Please clean contact pins on the bowl base. |
Please clean the contact pins on the base of your Thermomix TM6® Mixing Bowl and dry them. If the error persists, please contact Customer Happiness. |
C53
Message | Advice |
C53 Please clean contact pins on the bowl base. |
Please clean the contact pins on the base of your Thermomix TM6® Mixing Bowl and dry them. If the error persists, please contact Customer Happiness. |
C55
Message | Advice |
C55 Scales are not working correctly and have been deactivated. Please restart the device. |
Please restart your Thermomix TM6®. If the error persists, please contact Customer Happiness. |
C56
Message | Advice |
C56 Scales are not working correctly and have been deactivated. Please restart the device. |
Please restart your Thermomix TM6®. If the error persists, please contact Customer Happiness. |
C60
Message | Advice |
C60 Thermomix® is recovering. Please wait. |
Please wait for your Thermomix TM6® to recover. If the error continues for more than a day, please contact Customer Happiness. |
C69
Message | Advice |
C69 Thermomix® is recovering. Please wait. |
Please wait for your Thermomix TM6® to recover. If the error persists, please contact Customer Happiness. |
C72
Message | Advice |
C72 Please contact customer service. The device switches off automatically. Please confirm. |
Please confirm and allow your Thermomix TM6® to switch off. Contact Customer Happiness. |
C110
Message | Advice |
C110 Scales are not working correctly and have been deactivated. Please restart device. |
Please restart your Thermomix TM6®. If the error persists, please contact Customer Happiness. |
C140
Message | Advice |
C140 Mixing Bowl not in position. Place Mixing Bowl into correct position. |
Please switch off your Thermomix TM6®. Clean and dry the pins on the bottom of the Mixing Bowl. Place the Mixing Bowl in the right position. Restart your Thermomix TM6®. If the error persists, please contact Customer Happiness. |
C142
Message | Advice |
C142 The lid cannot be locked into position. Check mixing bowl and lid are positioned correctly. |
1. Please make sure the bowl and lid are positioned correctly. |
C143
Message | Advice |
C143 The lid cannot be locked into position. Check mixing bowl and lid are positioned correctly. |
1. Please make sure the bowl and lid are positioned correctly. |
C144
Message | Advice |
C144 The lid cannot be locked into position. Check mixing bowl and lid are positioned correctly. |
1. Please make sure the bowl and lid are positioned correctly. |
C145
Message | Advice |
C145 The lid cannot be locked into position. Check mixing bowl and lid are positioned correctly. |
1. Please make sure the bowl and lid are positioned correctly. |
C146
Message | Advice |
C146 Mixing bowl lid cannot be unlocked. Check for any obstruction to locking arms. |
1. Please make sure the bowl and lid are positioned correctly. |
C147
Message | Advice |
C147 Mixing bowl lid cannot be unlocked. Check for any obstruction to locking arms. |
1. Please make sure the bowl and lid are positioned correctly. |
C148
Message | Advice |
C148 No lid detected. Please check. |
1. Please make sure the bowl and lid are positioned correctly. |
C149
Message | Advice |
C149 Please check blocked lid sensor. |
Please make sure the lid is positioned correctly. If the error persists, please contact Customer Happiness. |
C150
Message | Advice |
C150 Please contact customer service. Device switches off automatically. Please confirm. |
Please confirm and allow your Thermomix TM6® to switch off. Contact Customer Happiness. |
C151
Message | Advice |
C151 Unexpected shutdown. Please always use the selector to shut down your Thermomix® |
Please use the selector to switch off your Thermomix TM6®. If the same error occurs immediately afterwards, contact Customer Happiness. |
C152
Message | Advice |
C152 No Message, System Code displayed only |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C153
Message | Advice |
C153 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C160
Message | Advice |
C160 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C161
Message | Advice |
C161 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C162
Message | Advice |
C162 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C187
Message | Advice |
C187 Lid will unlock as soon as the temperature in the bowl is below 95°C. |
Please check the temperature of the Mixing Bowl. If the Mixing Bowl feels warm to the touch, wait and let it cool down. If the LED is green and the lid opens, all is normal. If the lid does not open or the Mixing Bowl feels cold to the touch and the LED is red, please contact Customer Happiness. |
C197
Message | Advice |
C197 Transport mode not allowed |
Please restart your Thermomix TM6®. If the error persists, please contact Customer Happiness. |
C208
Message | Advice |
C208 Thermomix® is recovering. Please wait. |
Please allow your Thermomix TM6® to open or close. If this takes longer than 10 seconds on regular basis, please contact Customer Happiness. |
C209
Message | Advice |
C209 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C211
Message | Advice |
C211 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness. |
C224
Message | Advice |
C224 This mode will be available as soon as the bowl temperature has dropped below 60°C |
Bowl content is too hot for selected mode which does not allow hot content (>60°C). Please allow your Thermomix® to cool down. If the error persists, please contact Customer Happiness. |
C225
Message | Advice |
C225 This mode will be available as soon as the bowl temperature has dropped below 60°C |
Bowl content is too hot for selected mode which does not allow hot content (>60°C). Please allow your Thermomix® to cool down. If the error persists, please contact Customer Happiness. |
C243
Message | Advice |
C243 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness. |
C246
Message | Advice |
C246 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness. |