Service
How can I fix a problem?
Service
How can I fix a problem?
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Why is my Thermomix Mixing Knife is not working?
The blade, called the Mixing Knife, in the TM5™ and TM6™ is engineered with a safety breakpoint outside the bowl, so the pressure required to break the knife will break the shaft before the blade. ...
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Thermomix® sells mixing bowls in many countries around the world. Does a non Canadian mixing bowl work in the Canadian version of the TM5® or TM6®?
No. An easy check is to look for the voltage indication on the bottom of the mixing bowl. Canadian compatible mixing bowls are engraved with 110, non-Canadian bowls are engraved with 220/230.
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Does Vorwerk® have an international service web page?
Yes. For Thermomix® and other Vorwerk® orders purchased outside of the US, customers can visit this page for information on service in their respective country.
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TM31 Sealing Ring Replacement Info
If you own a TM31 and have questions regarding the sealing ring, please visit the below link to be redirected to Vorwerk International Strecker & Co’s website for more information on how to opera...
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My TM5® is showing an error code, what does this mean?
These Error Codes are a reference, for troubleshooting and questions, please contact our Customer Happiness Team at 1.855.867.9904 or email service@thermomix.ca for assistance. Code Reason for...
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What if the locking mechanism of the Thermomix® no longer works properly?
In some cases, the locking mechanism that holds the lid of the Thermomix in place does not close when the lid is hot. In this instance, you may need service. Please call Customer Service at 855-867...
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How can I update the software on my Thermomix ® TM5®?
When Cook-Key ® is attached to Thermomix ® TM5, an automatic check for the latest software is already on your Thermomix ® TM5. If there is a new update available you will get a notification on you...
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Where can I learn more about caring form my Thermomix®?
Please refer to the Instruction Manual, which came with your unit for full product care details.
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I need to transfer the warranty of a Thermomix® unit. How can I process this request?
Please contact Customer Service at 855.867.9904 or service@thermomix.ca . Please have the serial number of the unit as well as the original order number (if available) ready.