Service

How can I fix a problem?

• What materials are used to produce the Thermomix® and the Thermomix® accessories? Is everything on the Thermomix food safe?

    We ensure that all materials used in the production of the Thermomix® are of the best quality and that all plastics used are on the FDA-approved materials list for food contact. Housing. The ho...

• What if the Thermomix® TM5 switches off unexpectedly?

  The Thermomix® TM5 may switch off unexpectedly due to a malfunctioning recipe chip/Cook-key®.  In this situation a quick test is needed: remove the chip/key and use the TM5 without either/or attach...

• My Thermomix® mixing bowl has a rainbow-colored shimmer.

  If you notice rainbow-colored shimmering stains in your mixing bowl, these could be a consequence of using starchy foods and we recommend that you clean it in the following way: Fill the mixing bo...

• The lock on my Thermomix® opens too slowly- why?

  The locking mechanism releases slowly to make sure that the Thermomix® bowl doesn’t open until the contents have stopped rotating. This ensures that no food will escape out of the bowl.For the same...

• The dough mode and/or turbo mode aren’t working on my Thermomix® TM5/TM6

  The dough mode and turbo mode will both be deactivated if the temperature is above 60°C / 140°F. If you want to use either of these modes, then you first need to make sure that the contents of the ...

• Why is my Thermomix Mixing Knife is not working?

  The blade, called the Mixing Knife, in the TM5™ and TM6™ is engineered with a safety breakpoint outside the bowl, so the pressure required to break the knife will break the shaft before the blade. ...

• Does a non Canadian mixing bowl work in the Canadian version of the Thermomix?

  It is important to note that only the Mixing Bowl sold either from Thermomix USA or Canada is compatible with the Canadian version of the Thermomix®.  An easy check is to look for the voltage indic...

• Does Vorwerk® have an international service web page?

  Yes.  For Thermomix® and other Vorwerk® orders purchased outside of Canada, customers can visit this page for information on service in their respective country.

• TM31 Sealing Ring Replacement Info

    If you own a TM31 and have questions regarding the sealing ring, please visit the below link to be redirected to Vorwerk International Strecker & Co’s website for more information on how to opera...

• My Thermomix® TM5 is showing a system message. What does this mean?

  System messages occasionally appear on the display of the Thermomix ® TM5. This does not mean that your appliance is faulty. These are usually recommendations for action which you can recognize in ...

• How can I update the software on my Thermomix ® TM5®?

  To update the software on the Thermomix TM5, a Cook-Key® is needed. When Cook-Key® is attached to Thermomix ® TM5, an automatic check for the latest software is already on your Thermomix ® TM5. If ...

• I need to transfer the warranty of a Thermomix® unit. How can I process this request?

  To transfer the warranty of a Thermomix, please contact Customer Happiness team at https://service.thermomix.ca/hc/en-ca/requests/new. Please have the serial number of the unit as well as the origi...