Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® screen. If you need further support, contact us at 1.855.867.9904 or email us at service@thermomix.ca.
Please identify the code on your Thermomix® TM6 and find it in the list down below.
C2002
| Message | Advice |
|
C2002 Stop Thermomix® to start mode |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2003
| Message | Advice |
|
C2003 Mixing Bowl is too hot. Please wait until it has cooled down. |
The Mixing Bowl is too hot to start the recipe. Please try again until it is cooled down. If If problem occurs when Bowl is cool, contact Customer Happiness. |
C2004
| Message | Advice |
|
C2004 Cooking process cancelled. Please let the content cool down and then restart. |
The ingredients inside the Mixing Bowl are too hot to start the recipe. Please try again until they are cooled down. If the problem occurs when Bowl is cool, contact Customer Happiness. |
C2005
| Message | Advice |
|
C2005 Max. speed 2 above 120°C |
Try again when the food is below 120°C. |
C2007
| Message | Advice |
|
C2007 Transport mode not allowed |
Please stop all functions before activate the transport mode. |
C2009
| Message | Advice |
|
C2009 Unexpected error, cooking process has been canceled. Please try again. |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2010
| Message | Advice |
|
C2010 Stirring content over 120°C is limited to 30 minutes. |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2011
| Message | Advice |
|
C2011 Unexpected error, cooking process has been canceled. Please try again. |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2012
| Message | Advice |
|
C2012 Max. speed 2 above 120°C |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2013
| Message | Advice |
|
C2013 Unexpected error, cooking process has been canceled. Please try again. |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2023
| Message | Advice |
|
C2023 The cooking process was stopped because ingredients and quantities differ too much from the original recipe. |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2024
| Message | Advice |
|
C2024 The cooking process was stopped because ingredients and quantities differ too much from the original recipe. |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C3000
| Message | Advice |
|
C3000 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3001
| Message | Advice |
|
C3001 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3002
| Message | Advice |
|
C3002 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3003
| Message | Advice |
|
C3003 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3004
| Message | Advice |
|
C3004 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3005
| Message | Advice |
|
C3005 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3006
| Message | Advice |
|
C3006 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3007
| Message | Advice |
|
C3007 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3008
| Message | Advice |
|
C3008 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3009
| Message | Advice |
|
C3009 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3010
| Message | Advice |
|
C3010 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3011
| Message | Advice |
|
C3011 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3012
| Message | Advice |
|
C3012 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3013
| Message | Advice |
|
C3013 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3050
| Message | Advice |
|
C3050 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3051
| Message | Advice |
|
C3051 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3052
| Message | Advice |
|
C3052 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3053
| Message | Advice |
|
C3053 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3054
| Message | Advice |
|
C3054 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3055
| Message | Advice |
|
C3055 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3056
| Message | Advice |
|
C3056 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3057
| Message | Advice |
|
C3057 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3058
| Message | Advice |
|
C3058 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3059
| Message | Advice |
|
C3059 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |