Cookidoo® & Cook-Key®

• How Do I Unlink My Device? My TM6 says it is connected to another Cookidoo® account, what do I do?

  If your TM6® or Cook-Key® is registered to someone else's account and you don't know how to reach them, please contact Customer Happiness for assistance. If you received your Thermomix® or Cook-key...

• What is Cook-Key® and how can I purchase it?

  The Cook-Key® is an accessory that enables TM5 users to send recipes from Cookidoo®, the online recipe platform, directly to the display of the TM5 via wi-fi. It has a storage capacity of 8 GB and ...

• What is the prorated charge for Cookidoo® and why does this apply?

  If you have recently agreed to upgrade your membership to Cookidoo® 3.0 you will be charged a prorated fee once you select upgrade. Since you have already paid the original membership fee of $59.00...

• Which Wi-Fi versions are compatible with the Cook-Key®?

  The ​Cook-Key® works with best using a 2G (2.4 GHz connection) instead of a 5G (5 GHz Connection) as it is not compatible.

• Where can I get the Cookidoo® app, and what features does it have?

  The Official Thermomix® Cookidoo® App can be downloaded in the iOS Store and Google Play Store. The App synchronizes with your Cookidoo® profile. By using the App, the Cookidoo® recipe portal allow...

• Where can I find recipes for my Thermomix®?

  You can find recipes on Cookidoo® which is an online recipe platform with over 70,000 + worldwide recipes. Recipes located on Cookidoo® are guided recipes, making cooking a breeze! You can create a...

• Where can I find helpful tips and tricks for Cookidoo® recipes?

  To see any tips and tricks on Cookidoo®, you will click on the photo of the recipe once you are logged in, and scroll down to the bottom where you may see helpful tips and tricks for this recipe. P...

• What is the difference between Cookidoo® and a recipe community?

  Cookidoo® is the Thermomix® recipe portal for official Thermomix® recipes, professionally tested to help you make great meals, every time. They are also available with the Guided Cooking feature. H...

• What happens if my Cookidoo® membership is expired? How can I pay for it?

  You can renew your Cookidoo® membership by logging into your Cookidoo® account on Cookidoo.ca. Once logged in you can follow the steps below to renew your membership. Please note this can only be d...

• What are collections and articles on Cookidoo®?

  Collections are a group of recipes organized by theme, which could be a type recipe such as lemonades, breads or even recipes that use two Mixing Bowls or themed by holiday or regions. Articles are...

• My TM6™ is showing error code C665 - your user data is not available in this region

  Error C665 happens when your Thermomix's country selection does not match your Cookidoo® account's country. When this happens, your Cookidoo® account will not be able to communicate with your Therm...

• How does the Cookidoo® membership work?

  The membership is a subscription based recipe platform. The benefits of Cookidoo®, include access to over 70,000 recipes worldwide along with other great features like creating your own recipes and...

• How to Organize Recipes

  With Cookidoo® you can organize recipies very easily. First search the recipe you would like to cook, then click on the picture of the recipie Afterwards click on add and you can then proceed to ad...

• How many recipes can be on a Cookidoo® collection or bookmarked?

  Each Created Collection or your bookmarked recipes can hold up to 500 recipes each.

• How do I use my Cookidoo® voucher code?

  In order to apply a voucher code, you will need to set up a Cookidoo® account first, then follow the below: ** Please note vouchers can not be applied on your Thermomix directly or in the App. 1. G...

• How do I create a Cookidoo® account?

  You can set up a Cookidoo® account by following the steps below: 1. Go to Cookidoo.ca or download the app on your smart phone. 2. If you visited the website above from a computer, click Sign Up in ...

• What can I find in my Cookidoo® account?

  You can see the following in your account on Cookidoo® once you are logged into your Cookidoo® at Cookidoo.ca. In the top right hand corner please click on your name and then click on "Account." I...

•  How do I know when my Cookidoo® Membership will expire?

  You can see your membership status on the Website, App and on your Thermomix®. Membership status will say either Active, Trial or Expired. Active means that the account was paid and is within the m...

• How do I get a refund on my Cookidoo® membership?

  Please note there are some limitations on Cookidoo® membership refunds. Thermomix is not able to refund a Cookidoo® membership that was paid more than 14 days in the past. Thermomix is only able to...

• How do I add a recipe to the weekly planner in Cookidoo ®?

  Adding recipes to your weekly planner is easy! Click on the three dots in the lower right corner of the recipe window, choose "Add to My Week", click on the day you want to select and save. If you ...

• How can I create a shopping list in the Cookidoo® recipe portal?

  You can create a shopping list directly in your Cookidoo Account. This makes it easier to keep track of your monthly cooking plan and ensure that you have all the ingredients for the recipes that y...

• Can I save my Cookidoo® filter preferences and customize my profile?

  You can create a Cookidoo® Profile where you can do the following: ~Add a name and profile picture ~Set up your preferred cooking style ~Set up a filter preference To get started on creating your p...

• Can I rate a Cookidoo® recipe? Where do I see Cookidoo® recipe Reviews?

  You can rate Cookidoo® recipes by logging into your Cookidoo® account on cookidoo.ca. Once you are logged in you can search for your favorite Cookidoo® recipe. Below the picture of each recipe you ...

• Can I add notes to my Cookidoo recipes?

  The “Hints & Tips” section is a great place to include details like: - side dish or serving ideas - specific tools or utensils to use - notes to yourself - variation suggestions 1. Import your favo...

• Are Thermomix®, Cookidoo® and the Cook-Key® safe from hacker attacks? Is the Thermomix® appliance protected from viruses and hacking when using the Cook-key®

  The Cook-Key® doesn’t allow an outside connection. External access is therefore not possible.The Thermomix® is only able to connect to the Cookidoo® recipe portal, which is operated by Vorwerk. It ...

• How do I cancel the automatic membership for Cookidoo®

  Please follow the steps below to cancel your Cookidoo® automatic membership. Step 1: Log into your Cookidoo® account at cookidoo.ca. Step2: Click on your name in the top right hand corner of the sc...

• What do I have to do if I don't want to accept the change of ToS (Terms of Service)?

  There is no disadvantage to accepting the new ToS (Terms of Service). Please contact customer care if you have questions.

• How can I use "Created Recipes" if I have a TM6®?

  As a Thermomix® TM6 customer you can:- upload your own recipes into your Cookidoo® profile- adapt existing Cookidoo® recipes and save them- get Thermomix® recipe community recipes onto your Cookido...

• How can I use "Created Recipes" if I have a TM5®?

  As a Thermomix® TM5 customer you can:- upload your own recipes onto your Cookidoo® profile- adapt existing Cookidoo® recipes and save them- upload Thermomix® recipe community recipes onto your Cook...

• What content is offered by launching "Created Recipes"?

  The new functions include: Creating your own recipes, adding ingredients, steps and Thermomix® cooking settings.​ Importing recipes from Cookidoo® and having the ability to modify them.​ Importing...