Important Update: Cookidoo® Price Increase

Thermomix® and Cookidoo® together form our inseparable culinary love story. We put all our efforts, knowledge, and technical expertise into our products to ensure our sales force and customers enjoy the best culinary journey. To maintain these high standards amidst increasing costs due to inflation and higher technical hosting costs, a price increase is needed.

• I have already purchased the TM6 but could not activate my 6-month-trial in the period. What should I do to get my free 6-month trial?

  Please contact our Customer Happiness team at 1.855.867.9904 or email us at service@thermomix.ca

• Why does my neighbour get a 6 month free trial with their new TM6 while I only have 3 months?

  We have done thorough internal research and identified that a trial period of 3 months is the key time span for our customers to fall in love with Cookidoo®. Our goal is of course to offer everythi...

• Will the cancellation period be more flexible?

  We will keep the cancellation periods as they are today.

• Will there be a more flexible payment model available?

  Annual payments are considered as preferred option to ensure a long term use of our platform without dealing with any payment issues. Still we are working on more flexible options for our customers.

• I am currently on a free trial and would like to continue my Cookidoo® subscription at the old price. Do I have to start paying now?

  You can start your Cookidoo® subscription at any point in time before the price increase on 07.29.2024 to make sure that you can get it for the old price for 69 CAD /year. Of course, your paid subs...

• I do not want any new features. I like Cookidoo® as it is and I don't want to pay more.

  Then there's good news for you! You can stay in your 59 CAD/year price and you don't have to change anything. Just make sure that your detail payments are up to date and you will be staying in this...

• I do not want to pay more and subscribed to 69 CAD /year , will it automatically adjust now to 89 CAD/year?

  No, it will automatically renew at the old price. If you have not cancelled your subscription at any point in time and your payment details are up to date, you will have your subscription still for...

• Will my current annual subscription automatically renew to the new price when it expires?

  No, your subscription will automatically renew at the old price of 69CAD /year unless you cancel it or until the renewal fails due to payment issues. Please make sure to keep your payment data up-t...

• How long do I have to confirm my Cookidoo® subscription after it expires to keep the 69CAD /year price?

  You can confirm your 69CAD /year subscription any time before the price increase that will happen on 07.29.2024. Please make sure that your payment details are up to date, and then you are ready to...

• The price was recently increased, and now it's being raised again? Does this mean it will be raised again soon?

  Thermomix® and Cookidoo® are integral parts of our culinary journey. We strive to maintain and exceed the high standards we set for ourselves. Due to inflation, increased technical hosting costs, a...

• Will the price increase apply to existing subscribers or only new subscribers?

  The new price will be only applied to all new subscriptions. The time of account registration, device activation or device purchase is not considered. Ensure that you are subscribing to Cookidoo® p...

• What is the new price of the Cookidoo® membership?

  The new price will be 89 CAD with annual payment. The new pricing will start on 07.29.2024.

• Will there be any new features/functionalities that justify the price increase?

  Thermomix® and Cookidoo® are constantly evolving and we are working hard to always bring new features, modes and accessories for our customers. Did you know we launched the sharing of your own crea...

• I received an email that says there is a price increase for the Cookidoo® subscription. Why is there a price increase for the Cookidoo® subscription?

  Thermomix® and Cookidoo® together form our inseparable culinary love story. We put all our efforts, knowledge and technical expertise into our products to make sure that our sales force and custome...