What is the Trade-In Program?

Save Big with the Thermomix® Trade-In Program!

Are you a proud Thermomix® owner looking to upgrade to the latest Thermomix® TM6™? We’re excited to offer you an opportunity to save money while stepping into the future of cooking.

What is the Trade-In Program?
If you currently own any of the following Thermomix® models:

• TM21
• TM31
• A non-UL rated TM5 (purchased outside the US, Canada, or Mexico)
• A non-UL rated TM6 (purchased outside the US or Canada)

You can trade it in for a refund towards the purchase of a brand-new Thermomix® TM6™!

Here’s how it works:

1. Purchase your new Thermomix® TM6™.
   • Important: Bundle deals, TM4U program and limited edition TM6 models, such as the Sparkling White, are not eligible for the Trade-In Program.
   • Navigate to the eShop and purchase the individual Thermomix. (Currently available on the eShop)
   • If the TM6 is not listed as a standalone item on the eShop, a Customer Happiness agent will send you an invoice for the standalone TM6 purchase.
2. Send us your eligible trade-in unit.
   • Once your trade-in unit is received at our distribution center, we’ll process your refund.
3. Receive your trade-in refund:
   

Refund Details:
Your trade-in refund will be issued back to the original payment method you used for your Thermomix® TM6™ purchase.

It’s a simple and rewarding way to upgrade your Thermomix experience!

Ready to get started? Contact us for more details or visit our website to begin your trade-in journey.

How to Participate in the Thermomix® TM31 Trade-In Program

1. Notify Customer Happiness:
   • Before purchasing your new Thermomix® TM6™, contact our Customer Happiness team to let them know you intend to trade in your Thermomix® TM31. Be sure to include a photo clearly showing the serial number of your TM31.
     (For Canada only) We will confirm the trade-in amount based on the TM31 purchase date or manufacture year.
2. Purchase Your TM6:
   • Complete your purchase of the Thermomix® TM6™ using your consultant’s shop link, or request an invoice from the Customer Happiness team for the standalone TM6 purchase.
     (Note: Bundle deals and TM4U orders are not eligible for the Trade-In Program.)
3. Return Your TM31 Base:
   • Ship the base of your TM31 unit to us within 30 days of purchasing your new TM6, regardless of its condition. A prepaid shipping label will be provided.
     Accessories may be included but are not required for the trade-in.
4. Receive Your Refund:
   • Once our Customer Happiness team confirms receipt of your trade-in TM31, we will issue a refund to the original payment method used for the new TM6 purchase.

Important Notes:

• Trade-in units will be disposed of upon receipt or within 30 days from the purchase date of your TM6, whichever occurs last. Once this happens, the trade-in transaction cannot be canceled.
• Only one trade-in unit is allowed per TM6 order.

Following these simple steps ensures a smooth trade-in process and savings on your new Thermomix® TM6™!

If you need further assistance, please contact us at https://service.thermomix.ca/hc/en-us/requests/new . Our Customer Happiness agents will get back to you in 1-2 business days.