In this scenario, place the empty mixing bowl in the cradle of the Thermomix® without the measuring cup. Tare the scale. Check to see if the cup weighs 40 g (1.4 oz (+/- .1oz)) for TM5 and for TM6 90 g (3.2 oz). If not, turn off and unplug the Thermomix® and do the following:
- Clean the feet of the Thermomix® by tilting the Thermomix® side to side, cleaning 2 feet at a time. Use a warm soapy towel to gently clean any debris from the feet.
- Make sure the Thermomix® is on an even, solid surface.
- Make sure the power cord is not kinked, stretched or strained.
- Make sure that nothing is touching the Thermomix®; if anything, like a cookbook or bag of ingredients, leans against the Thermomix®, it will influence the scales and cause them to not work correctly.
If the scale still does not seem to be working correctly, call Customer Happiness at 855-867-9904 for next steps.
*Only a Certified Repair technician can perform repairs to your Thermomix, if any other repair service does attempt to repair your unit may result in a void of the warranty and/or additional repair fees