What is Hestan Cue? You can find out more including troubleshooting by visiting their FAQ here: https://support.hestancue.com/en/support/solutions Related articles Are there any fees to use Affirm? Can I pay Affirm off early? What is the contact information for PayBright? Will all the recipes I know and love be compatible with the TM6™? What methods of payment can I use to purchase a Thermomix® and its accessories? Does the TM6™ come with a Basic Cookbook?