If you are not completely satisfied with your Thermomix® purchase, you may return it within 30 days from the date of delivery, subject to the below conditions. This policy applies to any and all products sold via shop.thermomix.com. Return policies from any external online or retail stores will not be accepted. We highly encourage any customer who purchases a Thermomix® to take advantage of the personalized service we offer by booking a Get Cooking session. You can book one by clicking the link HERE . If you still wish to return your purchase, PLEASE SEE FULL RETURN POLICY, which conditions apply to all products except those marked as “non-refundable” on your order.