These Error Codes are a reference, for troubleshooting and questions, please contact our Customer Happiness Team at 1.855.867.9904 or email service@thermomix.ca for assistance.
| Code | Reason for message | Recommended action |
| 22 | Power supply | A repair is only required if the system message keeps reappearing. |
| 24 | Heating element | Clean the mixing bowl contacts and refit the mixing bowl. If this does not solve the problem, the mixing bowl will need to be repaired or replaced. |
| 30 | Hardware | A repair is only required if the system message keeps reappearing. |
| 32 | ||
| 36 | ||
| 37 | ||
| 38 | ||
| 39 | ||
| 69 | Heating element | A repair is only required if the system message keeps reappearing. |
| 152 | Motor | A repair is only required if the system message keeps reappearing. |
| 153 | Locking mechanism | A repair is only required if the system message keeps reappearing. |
| 176 | Software | A repair is only required if the system message keeps reappearing. |
| 192 | Locking mechanism | A repair is only required if the system message keeps reappearing. |
| 194 | Hardware (motor) | A repair is only required if the system message keeps reappearing. |
| 195 | ||
| 196 | ||
| 208 | Locking mechanism | A repair is only required if the system message keeps reappearing. |
| 224 | Mixing bowl contents too warm for the dough setting | The dough kneading mode can only be selected once the temperature in the mixing bowl has dropped below 60°C/140°F following cooking. If the temperature is any higher, the dough kneading mode cannot be started. There is no need for any repairs. |
| 225 | Mixing bowl too warm for the turbo setting | The turbo mode is deactivated when the temperature in the mixing bowl exceeds 60°C/140°F. If working with hot food (over 60°C/140°F), never activate the turbo mode or increase the mixing speed abruptly. this may lead to scalding. There is no need for any repairs. |
| 243 | Motor control | A repair is only required if the system message keeps reappearing. |
| 160 | Locking Mechanism | A repair is only required if the system message keeps reappearing. |
| 161 | ||
| 162 | ||
| 23 | Mixing bowl (heating) | Clean the mixing bowl contacts and refit the mixing bowl. if this does not solve the problem, the mixing bowl will need to be repaired or replaced. |
| 52 | Mixing bowl (heating) | If you have added very cold or frozen food to the mixing bowl, or if you have stored the mixing bowl in the fridge and fitted it directly to the appliance, please take the contents of the mixing bowl out, rinse the bowl with warm water, put the contents back in the bowl and carry on with the recipe as swiftly as you can. To prevent this problem from happening again, always work swiftly when working with very cold and frozen ingredients. |
| Otherwise, clean the mixing bowl contacts and refit the mixing bowl. If this does not solve the problem, the mixing bowl will need to be replaced. | ||
| 53 | Mixing bowl (heating) | Clean the mixing bowl contacts and refit the mixing bowl. if this does not solve the problem, the mixing bowl will need to be repaired or replaced. |
| 25 | Motor overload | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
| 29 | ||
| 34 | ||
| 55 | Scales | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
| 56 | ||
| 57 | ||
| 72 | Hardware | Repair required. |
| 75 | ||
| 150 | ||
| 140 | Mixing bowl not recognized | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
| 142 | Locking mechanism | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
| 143 | ||
| 144 | ||
| 145 | ||
| 146 | ||
| 147 | ||
| 148 | Locking mechanism (lid sensor) | follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
| 149 | ||
| 151 | System has shut down because the power supply was interrupted | Follow the instructions on the display. No repair required. |
| 501 | Recipe chip® | Follow the instructions on the display. If the message appears again after you have inserted the recipe chip, please try to insert a different chip. If this does not solve the problem, the recipe chip will need to be repaired or replaced. |
| 503 | ||
| 511 | ||
| 514 | ||
| 517 | ||
| 518 | ||
| 524 | ||
| 543 | ||
| 546 | ||
| 550 | ||
| 554 | ||
| 527 | Internal storage | Follow the instructions on the display - repair required only if the system message keeps reappearing. |
| 558 | ||
| 513 | Recipe chip® | Follow the instructions on the display. If the message appears again after you have inserted the |
| 516 | ||
| 519 | ||
| 525 | ||
| 544 | ||
| 547 | ||
| 551 | ||
| 555 | ||
| 560 | ||
| 522 | Selected language | Follow the instructions on the display to reset the language to the default setting. |
| 523 | Recipe chip language and Thermomix® language do not match | Follow the instructions on the display. |
| 530 | Display not working | Follow the instructions on the display. A repair is only required if the system message keeps reappearing |
| 561 | Non-supported accessories | Follow the instructions on the display. If the message appears again after you have inserted the recipe chip, please try to insert a different recipe chip. If this does not solve the problem, the recipe chip will need to be repaired or replaced. |
| 504 | Recipe chip®/Cook-key® |
Remove recipe chip/Cook-key® and re-insert. Re-start your Thermomix® or try using another recipe chip. |
| 559 | Recipe chip®/Cook-key® | Remove recipe chip® / Cook-Key® and re-insert. If the problem persists, reset Cook-Key® to factory settings. |
| 562 | Recipe chip®/Cook-key® | Remove recipe chip / Cook-Key® and re-insert. Re-start Thermomix ®. If the problem persists, reset Thermomix ® to factory settings. |
| 563 | Recipe chip®/Cook-key® | Remove recipe chip / Cook-Key® and re-insert. If the problem persists, replace Cook-Key®. |
| 570 | Connection to server | Retry synchronization. Re-start your Thermomix® |
| 571 | ||
| 575 | ||
| 572 | Connection to server | Try synchronization again later. |
| 573 | ||
| 577 | Connection to server | Try synchronization again later. Re-start your Thermomix® |
| 580 | Cook-Key® | Retry synchronization. if the problem persists, reset Cook-key® to factory settings. |
| 582 | Internet connection | Check internet connection. Rety synchronization. |
| 584 | Connection to server | Try synchronization again later. Re-start your Thermomix® |
| 585 | ||
| 586 | Connection to server | Try synchronization again later. If the problem persists, reset Cook-key® to factory settings |
| 587 | ||
| 590 | Data access | Re-start your Thermomix® |
| 591 | ||
| 592 | ||
| 593 | ||
| 620 | Connection to server | Remove Cook-Key® and re-insert. Re-start your Thermomix®. Perform available update. |
| 622 | Wi-FI connection (not configured) |
Retry. If the problem persists, reconfigure Wi-FI connection. |
| 700 | Wi-Fi connections (no IP address) | Check internet connection at the router. Retry synchronization. |
| 701 | Internet connection | Check internet connection at the router. Retry synchronization. |
| 704 | Synchronization failed at the appliance | Retry synchronization. If the problem persists, reset Cook-key® to factory settings. |
| 705 | Wi-Fi connection (configuration) | Retry. If problem persists, reconfigure Wi-Fi connection. |
| 706 | Wi-Fi connection (password) | Reconfigure Wi-Fi connection (check password) |
| 708 | Wi-Fi connection (router splash screen) |
Select a different Wi-Fi network. (Connections using enterprise or hotel routers are not supported) |
| 800 | Cook-Key® | Reset Cook-key® to factory settings. Do not disconnect. If the problem persists, replace Cook-Key® |