System messages occasionally appear on the display of the Thermomix ® TM5. This does not mean that your appliance is faulty. These are usually recommendations for action which you can recognize in abbreviated form on the display.
Here you will find an overview of the various system messages of the Thermomix ® TM5, along with their causes and recommended action to take. You can use the search function (Ctrl + F for Windows or Command + F for Mac) to find the code easier.
If you need further assistance, please contact us at https://service.thermomix.ca/hc/en-us/requests/new . Our Customer Happiness agents will get back to you in 1-2 business days.
| Code | Reason for message | Recommended action |
| C22 | Power supply | Try plugging your Thermomix® into another outlet. Repair is only required if the system message keeps reappearing. |
| C24 | Heating element | Clean the mixing bowl contacts and refit the mixing bowl. If this does not solve the problem, the mixing bowl will need to be replaced. |
|
C30 C32 C36 C37 C38 C39 |
Hardware | A repair is only required if the system message keeps reappearing. |
| C152 | Motor | A repair is only required if the system message keeps reappearing. |
|
C142 C143 C144 C145 C146 C147 C160 C161 C162 C153 C192 C208 |
Locking mechanism |
These codes indicate that the lid cannot be locked, please check that the bowl and the lid are correctly positioned. If they are correctly positioned and the code persists, please test with another bowl if possible. If the other bowl works on your Thermomix® TM5, please replace it with a new bowl (purchase link). A repair is only required if the system message keeps reappearing. |
| C176 | Software | A repair is only required if the system message keeps reappearing. |
| C194 | Hardware (motor) | A repair is only required if the system message keeps reappearing. |
| C195 | ||
| C196 | ||
| C224 | Mixing bowl contents too warm for the dough setting | The kneading mode can only be selected once the temperature in the mixing bowl has dropped below 60°C following cooking. If the temperature is any higher, the dough kneading mode cannot be started. There is no need for any repairs. |
| C225 | Mixing bowl too warm for the turbo setting | The turbo mode is deactivated when the temperature in the mixing bowl exceeds 60°C. If working with hot food (over 60°C), never activate the turbo mode or increase the mixing speed abruptly. This may lead to scalding. There is no need for any repairs. |
| C243 | Motor control | A repair is only required if the system message keeps reappearing. |
|
C23 C53 C69 |
Mixing bowl (heating) |
Check the 5 pins under your bowl: If one of the pins is broken, please replace it with a new bowl (purchase link). If all the pins are in good condition, test with another bowl if possible. If the other bowl works on your Thermomix® TM5, a new bowl is needed. If the other bowl does not work, a repair may be required. |
| C52 | Mixing bowl (heating) |
If you have added very cold or frozen food to the mixing bowl, or if you have stored the mixing bowl in the fridge and fitted it directly to the appliance, please take the contents of the mixing bowl out, rinse the bowl with warm water, put the contents back in the bowl and carry on with the recipe as swiftly as you can. To prevent this problem from happening again, always work swiftly when working with very cold and frozen ingredients. Otherwise, clean the mixing bowl contacts and refit the mixing bowl. If this does not solve the problem, the mixing bowl will need to be replaced. |
|
C25 C29 C34 |
Motor overload |
If this code appears in kneading mode: on a recipe with a long kneading time (e.g. 15 min or more) and/or a large quantity of flour (over 500g), the motor may go into safety mode to prevent overheating or overloading. Please wait 1 hour for the motor to cool down, or remove the food that is blocking the knife before making the next recipe or going to the next step. A repair is only required if the system message keeps reappearing. |
|
C55 C56 C57 |
Scales | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
|
C72 C75 C150 |
Hardware | Repair required. |
| C140 | Mixing bowl not recognized | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
| C148 | Locking mechanism (lid sensor) | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
| C149 | ||
| C151 | System has shut down because the power supply was interrupted | This message appears for information purposes to indicate that the Thermomix® has been unplugged without being switched off first. Please always use the selector to turn off your Thermomix. |
|
C501 C503 C511 C513 C514 C516 C517 C518 C519 C524 C525 C543 C544 C546 C547 C550 C551 C554 C555 C560 |
Recipe chip |
Follow the instructions on the display. If the message appears again after you have inserted the recipe chip, please try to insert a different recipe chip. If this does not solve the problem, switch off the machine and remove the recipe chip. Restart the machine, if it works properly without the recipe chip, please replace the recipe chip. If it doesn't work without the recipe chip, a repair may be needed. |
| C527 | Internal storage | Follow the instructions on the display – repair is required only if the system message keeps reappearing |
| C558 | ||
| C522 | Selected language | Follow the instructions on the display to reset the language to the default setting. |
| C523 | Recipe chip language and Thermomix ® language do not match | Follow the instructions on the display. |
| C530 | Display not working | Follow the instructions on the display. A repair is only required if the system message keeps reappearing. |
| C561 | Non-supported accessories attached. |
Follow the instructions on the display. If the message appears again after you have inserted the recipe chip, please try to insert a different recipe chip. If this does not solve the problem, switch off the machine and remove the recipe chip. Restart the machine, if it works properly without the recipe chip, please replace the recipe chip. If it doesn't work without the recipe chip, a repair may be needed. |
|
C504 C559 C562 C563 |
Recipe chip® / Cook-Key® | Remove recipe chip / Cook-Key® and re-insert. Re-start Thermomix ®. Check using another recipe chip. |
|
C570 C571 C575 C577 |
Connection to server | Retry synchronization. Re-start Thermomix ®. |
|
C572 C573 |
Connection to server | Try synchronization again later. |
| C580 | Cook-Key® | Retry synchronization. If the problem persists, reset Cook-Key® to factory settings. |
| C582 | Internet connection | Check Internet connection. Retry synchronization. |
|
C583 C586 C587 |
Connection to server | Retry synchronization. If the problem persists, reset Cook-Key® to factory settings. |
|
C584 C585 |
Connection to server | Try synchronization again later. Re-start Thermomix ®. |
|
C590 C591 C592 C593 |
Data access | Re-start Thermomix ®. |
| C620 | Connection to server | Remove Cook-Key® and re-insert. Re-start Thermomix ®. Perform available update. |
| C622 | Wi-Fi connection (not configured) | Retry. If the problem persists, reconfigure Wi-Fi connection. |
| C700 | Wi-Fi connection (no IP address) | Check Internet connection (at the router). Retry synchronization. |
| C701 | Internet connection | Check Internet connection (at the router). Retry synchronization. |
| C704 | Synchronization failed at the appliance. | Retry synchronization. If the problem persists, reset Cook-Key® to factory settings. |
| C705 | Wi-Fi connection (configuration) | Retry. If the problem persists, reconfigure Wi-Fi connection. |
| C706 | Wi-Fi connection (password) | Reconfigure Wi-Fi connection (check password). |
| C708 | Wi-Fi connection(router splash screen) | Select a different Wi-Fi network. (Connections using enterprise or hotel routers are not supported.) |
| C800 | Cook-Key® | Reset Cook-Key® to factory settings. Do not disconnect. If the problem persists, replace Cook-Key®. |