You can see your membership status on the Website, App and on your Thermomix®. Membership status will say either Active, Trial or Expired. Active means that the account was paid and is within the membership paid for. Trial means that you have either just signed in on a 30 day trial, or you have added a device, voucher and are within that trial membership. Expired means that there is payment needed.
To see your Cookidoo® Membership status on the Website, log into Cookidoo.ca. Once logged please click on your name in the top right hand corner of the screen (click on menu if you are looking this information up on a phone) and then select "Account."
From here you will want to select Membership on the left hand side of the page. Here you will be able to find information on the type of membership you have, the expiration date, and if you have an active membership.
To see your Cookidoo® Membership status on the App, log into your app on your mobile device and click on the chef hat in the upper right hand corner. Once you do this you can click on membership and it will give you the status of your members (please note you can not update billing, add a voucher or pay on the app itself).
To see your Cookidoo® Membership status on your Thermomix, go to your Thermomix and select Menu from there: Menu>Settings>Cookidoo® Account. You will be able to see the expiration date of your Cookidoo® Membership here. (Please note you will not be able to update your membership here but will be able to on the website).
You will also be sent email reminders to let you know that your Cookidoo® Membership is about to expire. These emails are sent 30 days prior to your Membership expiring. Please note the date on these emails will follow the following template DD/MM/YYYY.
If you need additional assistance please call our Customer Happiness team at: (855) 867-9904 from 7am to 5pm (PST) Monday to Friday. Or email them at service@thermomix.ca