What is Hestan Cue? You can find out more including troubleshooting by visiting their FAQ here: https://support.hestancue.com/en/support/solutions Related articles Are there any fees to use PayBright? Can I pay PayBright off early? COVID-19 Shipping Updates Does the TM6™ come with a Basic Cookbook? What is the contact information for PayBright? What methods of payment can I use to purchase a Thermomix® and its accessories?